Reveal
Every interaction matters
Reveal‘s unique AI platform analyzes face-to-face business interactions, allowing companies to enhance sales and improve customer service . The company has paying customers and strategic distribution contracts worldwide.
22% of funding target
By: Yaniv Shmuel
Angel Investment
Investment type:
Company Stage:
Category:
Software
Highlights
Highlights
First-of-its-Kind Technology that Can Produce and Analyze Data from Face-to-Face Business Interactions
Up until now, interactions with clients have been documented online and via Contact Centers’ interactions. Reveal has developed a platform that documents and analyzes face-to-face encounters with customers at stores or point of sales locations, which make up the majority of customer-consumer interactions. This allows businesses to utilize an enormous accumulation of untapped information, therefore improving their business performance. The company’s SaaS platform and AI technology makes use of advanced analytical algorithms and can be implemented in organizations of various fields. The information extracted is then accumulated in a Big Data reservoir, which will enhance the company’s value, making it an attractive investment for big companies and corporations.
Commercial Activity and Strategic Partnerships with Large International Companies
Reveal is currently wrapping up several incredibly successful pilots incorporating leading companies in Europe, the Americas and Australia. As a result, some sale and distribution agreements have been signed, one of which is an OEM solution with A NASDAQ traded largest company in the world for analytics and quality of service improvement.
World-Class Dream Team with an Impressive Record of Exits
At the head of Reveal is a team of experienced and professional managers, with a history of exits and IPOs, along with extensive marketing experience in the US market. Together, the team has decades of experience in recording systems, analytics and customer service in the international market.
Yaniv Shmuel, the CEO, has a rich technological background and past senior management positions in Israel and the United States in companies such as Enterprise and NICE, has founded several successful companies.
Omer Geva, the company Chairman, is an experienced high-tech entrepreneur, with previous roles such as CEO and founder of e-Glue (which was later purchased by NICE Systems in 2010), and long-term experience in building global high-tech companies, investments, management, strategies and business development.
Reveal’s CRO, Yaniv Cohen, is an expert in the world of Customer Experience and has a longstanding business background in various senior positions, including the CEO of a successful Israeli high-tech company, as well as the representative of two large American companies in Israel.
Investment by ICONYC Tech Hub in NY, Which Specializes in Infiltrating the US Market
Initially, Reveal was a part of the ICONYC tech hub, which operates in New York and invests and accompanies tech companies in the fields of marketing and fin-tech. As part of this tech hub, start-ups can enjoy direct access to a network of strategic advisors, including entrepreneurs, investors, potential clients and leading branding and media experts in the tech-business sector. Moreover, ICONYC specializes in assisting Israeli start-ups to infiltrate the American market and get access to funding sources.
Pitch
Pitch
The Idea
Nowadays, phone and online customer interactions are documented and analyzed on a regular basis, and with the help of Artificial Intelligence, various companies have managed to significantly increase their sales and improve their customer service. But what about face-to-face interactions with costumers at stores and different point of sales locations? This market makes up the majority of customer-consumer interactions (25%-75%) and is considered a pivotal sector, especially following the COVID-19 era-an era where organizations are constantly on the lookout for innovative technologies to promote and improve their operations, along with a deeper understanding of face-to-face transactions. Interactions between sales representatives and their customers from assorted fields such as cellular, car dealerships, health, hospitality, entertainment, and communication, have tremendous impact on the success or failure of the sale, as well as the company’s growing distribution. Currently, these exchanges make up a “blind spot” in the comprehension of the full picture of customers’ experience and operative compliance.
The Need
Organizations in the modern world are constantly aspiring to improve their sales and customers’ experience at stores and different point of sales locations. Therefore, the ability to analyze sentiments expressed in exchanges, key words and acquisition patterns are of the utmost importance when it comes to the world of face-to-face consumerism. Face-to-face interactions between sales representatives and their clients conceal plenty of information such as: customers’ reaction to the proffered product selection, customer dissatisfaction of the quality of service, operational malfunctions, recurring biases, etc. This untapped information has the tremendous potential of generating business insights and can even benefit large corporations’ mass distribution – an immense potential which Reveal aims to fulfill.
The Solution
With a deep understanding of the world of analytics and data collection, Reveal’s founding members recognized the immense potential that lies within face-to-face exchanges between different company representatives and their customers. The company makes use of a SaaS platform and an easy-to-use AI technology on mobile and immobile devices that can be used in any organization.
These interactions at different point of sales locations are continuously monitored and analyzed, thus making use of valuable information that up until now, hasn’t been utilized at all. Data collection, thorough analysis and inference generation from face-to-face interchanges between customers and sales representatives can dramatically improve the company’s business performance in real time, increase sales, upgrade sales representatives’ training, allow the evaluation of competing companies and products, direct customer feedback, improve customers’ experience, mitigate risks, etc.
The Technology
Reveal has created a mobile app (IOS & Android), as well as a PC interface for all employees in an organization, in order to collect information at the moment of purchase. The system contains an advanced technology that can neutralize and decrease background noise, as many of these exchanges take place in a loud setting. With a software that can gather audio content, the system enables transcription, sentiment analysis, division into categories for business vertical integration, finding key words and phrases. Following the data collection, a business intelligence-based analytical system organizes and analyzes the information using different tools such as the organization’s sales system, and rapidly produces business insights and inferences.
The product is a secure, stand-alone SaaS cloud platform, and is offered to clients in exchange for a monthly fee per representative or alternatively, via a Pay Per Use model. Since the platform is software based, its distribution, as well as its upkeep, are extremely convenient.
The system allows a high Conversion Rate of face-to-face interactions in favor of improving firms’ business performances. The product is meant for medium-sized to large companies in developed markets. Reveal’s new service allows the organization to recognize the following:
- What are its clients talking about?
- What are the sales/service representatives talking about?
- Are there problems such as customer dissatisfaction?
- Predicting customer abandonment
- Identifying operational problems
- Identifying what drives customers to buy
- Identifying what is the most successful pitch for the sellers
- Identifying company representatives’ unprofessionalism
- Identifying biases
- Improving sale methods
- Improving the Conversion Rate
- Identifying competing products entering the market
- Changing and upgrading the product selection offered at sales locations
Team
Team
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Biography
Yaniv has a BA in Business Management and is a certified director on behalf of Tel Aviv University. Yaniv has 25 years of experience in the business world, specialising in Customer Care & Customer Experience. Yaniv has a thorough business understanding as part of senior managing positions, including CEO of an Israeli hi-tech company. Yaniv was previously a representitive for two large American companies in Israel, and had key roles in many international foreign markets. |
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Biography
Omer is a seasoned hi-tech entrepreneur, previously the founder and CEO of e-Glue (which was aquired by NICE systems in 2010). Omer has extensive experience in creating global hi-tech, investment, operative, strategic and business development companies. |
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Biography
Karen has a BA in English and an MA in public relations. Karen has 30 years of experience in the marketing world and senior positions with specialization in international marketing, communication, business development and strategic design. She was previously a senior manager and consultant to private and public companies, foundations and agencies, from start-ups to conglomerates. As part of her role, Karen is responsible for the company’s relations with large companies in the American market. |
